Privacy Promise at Crownslots Germany

At Crownslots Germany, privacy is treated as part of the regal experience. We collect and process data only to the extent needed to provide secure play, comply with licensing, and deliver tailored jackpots and promotions. Transparent statements and cookies help you understand what we store, how long we keep it, and how you can control it. The Crownslots privacy watch includes encryption, audits, and quick contacts so every German player feels safe.

Data We Collect

Crownslots collects a range of information to deliver service:

• Account Details: name, birth date, email, phone, and postal address to verify identity and deliver communication.
• Transaction Records: deposits, withdrawals, bonuses, and wagering history to secure your balance and follow AML rules.
• Device Information: browser, IP address, device fingerprints, and cookies to fight fraud and optimize performance.
• Communications: chat transcripts, emails, and call logs to document requests and improve support.
• KYC Documents: ID scans, proof of address, and payment screenshots for verification under German regulation.

We also collect aggregate analytics data so that we can improve the lobby flow and understand gaming preferences without storing personal identifiers in that layer.

How We Use and Retain Data

We use your data to operate your account, honor your requests, and provide marketing only when you consent. Data ensures compliance with German and EU law, such as anti-money-laundering, responsible gaming, and tax requirements. We keep transactional records for a minimum period defined by regulators and anonymize older data before deletion unless continuing retention is necessary for ongoing disputes or clarifications. Marketing preference centers allow you to opt out of newsletters, text messages, or targeted ads any time.

Security and Transfers

Security is layered with encryption, firewalls, and penetration tests. Your data travels only through secure channels, and third-party processors are contracted under strict agreements that mirror EU data protection standards. We may transfer data between our licensed operators within the EEA for service continuity, but we never send your data outside the EU without safeguards such as Standard Contractual Clauses. Whenever we rely on third-party analytics, they receive only skimmed data and cannot cross-match it with your identity.

Your Rights and Contact

You hold rights to access, correct, delete, or restrict processing of your data. Use the GDPR request form on the Crownslots privacy page or email privacy@crownslots55.com, and you will receive a response within 30 days. You can also request data portability or object to processing for direct marketing. If you dispute a decision, our privacy officer will explain how the decision was reached and how to escalate it to the German supervisory authority if necessary.

Marketing and Consent

Crownslots only sends marketing materials after you opt in, and every newsletter or push banner includes a link to adjust your preferences. You can request a summary of the data behind each targeted message, and withdraw consent any time. If you opt in again later, the system records the timestamp so your history stays transparent.

Data Accuracy and Portability

If you notice any errors in your personal data, you can update your profile or request help from support, and Crownslots will confirm the change within a few days. You also have the right to receive a portable copy of your profile and transactional data, which can be downloaded directly from your account panel for private archival purposes.

Data Retention Policies

Crownslots retains data for as long as necessary to meet regulatory, security, and customer service requirements. Account details are typically held for the minimum statutory duration mandated by German authorities, after which we either anonymize or delete them. Requesting account closure triggers a retention timer, and you receive a clear notice about when your data will be purged. During the retention period, you may still request records or corrections, and our team can provide summaries of your activity.

Third-party Processors

We work with a limited set of processors who help with email delivery, payments, analytics, and security monitoring. Each processor signs a data processing agreement that restricts their use of your data and requires the same safeguards that Crownslots applies. Whenever we share data with a vendor, we do so with a specific purpose, such as verifying identity or improving the lobby.

Audit Transparency

Crownslots publishes summaries of its data protection audits, including the scope and the auditor name, so you know the checks were completed and when. These summaries highlight any policy updates that followed an audit and explain how issues were resolved.

Contact Logging

Every contact you make with Crownslots support is logged with the subject, the time, and the outcome. This record feeds into the privacy log, helping both you and our team verify what was discussed. You can request a copy of the log if needed.

Data Request Timeline

We aim to respond to access or deletion requests within 30 days, and we let you know if we need more time due to complex inquiries.