Terms and Conditions for Crownslots Germany

These terms govern your use of Crownslots Germany. By creating an account, you accept the rules, comply with German gambling laws, and confirm you are at least 18 years old. Crownslots operates under a European license, and we reserve the right to update these terms with prior notice. The most recent version is always posted on this page.

Agreement and Eligibility

To play, you must provide accurate information, including your legal name, date of birth, and contact details, and you must not be excluded by any self-banning registry. Crownslots verifies accounts using KYC documents whenever the law or our internal systems require it. You may only hold one active account, and you agree not to share login credentials. We also reserve the right to suspend access if we suspect fraudulent behaviour, collusion, or money-laundering attempts.

Account and Balance Management

All balances are held in EUR and are reflected instantly after processing. Deposits unlock play based on the chosen method, and Crownslots may pause a bonus until the deposit clears. Withdrawals follow the same method for compliance, and we may request identity proof, address verification, or proof of payment before approving a payout. You are responsible for reporting any suspicious activity and must keep your password confidential.

Bonuses, Wagering and Fair Play

Bonuses must be claimed through the designated promotion widget, and they come with wagering requirements listed in the offer. Games contribute differently towards those requirements, and Crownslots publishes those percentages so you know which titles advance your bonus. Abuse of bonuses, such as wagering on prohibited games or team play to cash out early, may result in cancellation of the bonus and confiscation of related winnings. The casino uses RNG-certified games and independent audits to ensure fairness.

Termination, Suspension and Responsibility

Crownslots may suspend or terminate your account at any time for breach of these terms or regulatory reasons. You can also request closure via the responsible gaming tools. We are not liable for downtime due to maintenance, nor for losses caused by external factors. Disputes are handled through our support team in the first instance, and unresolved matters can be escalated to the regulator in Malta or Germany.

Contact and Dispute Resolution

If you have questions about these terms, email support@crownslots55.com or use the chat. We aim to resolve comments within 48 hours. For unresolved disputes, we will provide a written explanation, including the regulator contact information, and you may refer the matter to the local gambling authority for independent review.

Player Conduct and Fair Play

Crownslots expects every player to behave respectfully in chats, avoid collusion, and not interfere with another account. Using automated bots, third-party tools, or grabbing unpaid bonuses through script-based tricks may lead to account closure. The fairness of the lobby is monitored by independent auditors, so any suspected misconduct triggers an investigation.

Liability and External Links

While Crownslots curates third-party content, we are not responsible for services outside our lobby. External links to partner sites are provided for convenience, but their policies and systems operate independently. Should a dispute arise with a third party, Crownslots can direct you to the appropriate contact, but the final responsibility lies with the owner of that external page.

Risk Management and Limits

Players agree to manage their betting responsibly, which includes obeying deposit and wager limits established in the account area. Crownslots reserves the right to adjust these limits if we observe unusual patterns or if regulatory guidelines require it. You can also request bespoke limits with the help of support, and the system records each change for transparency.

Dispute Escalation

When a dispute arises, Crownslots partners with independent auditors to review the case, including round logs and RNG proofs. If the internal review does not satisfy you, the final step is to submit a formal complaint to the relevant German regulator, whose contact details are provided in our license disclosure.

Data Accuracy and Corrections

Players should keep their profile information current. You can update your name, address, or payment details in the account area or by contacting support. Crownslots retains a revision history so any correction request is logged and confirmed.

Jurisdiction and Governing Law

These terms are governed by German and EU law. Disputes fall under the competent German courts unless the licensing authority stipulates otherwise. Crownslots may also agree to alternative dispute resolution if required by regulators.

Updates to the Terms

Crownslots notifies you of major updates via the lobby banner and by email if you opted in. Minor edits are noted at the bottom of this page with a timestamp, so you always know which version you accepted.

Language of the Agreement

These terms are published in English and German. Should any discrepancy arise between versions, the German version governs for German players.

Contact for Terms

Questions about these terms can be directed to support@crownslots55.com.